How the Internet Changed the Way Small Businesses Approach Customer Retention

Once upon a time, small businesses had to think . Mom and pops were the mice of the business world, scrambling for crumbs and scratching out an existence in their niche market, hoping that the big guys didn’t open next door. One core problem facing smaller companies’ growth are the lack the resou…

Link: How the Internet Changed the Way Small Businesses Approach Customer Retention
via blogs.salesforce.com

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